top of page

Privacy policy

Mr. Paint Painters Pty Ltd Privacy Policy

1. INTRODUCTION

Mr. Paint Painters Pty Ltd ("we," "us," "our," or "the Company") operates in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy describes our information handling practices.

By using our website, services, or providing personal information to us, you agree to this Privacy Policy. If you do not agree, do not use our services or provide information.

 

2. INFORMATION WE COLLECT

We collect information necessary for business operations, including:

2.1 Personal Information

  • Name, contact details (email, phone, address)

  • Property details and location

  • Service requirements and project specifications

  • Communication records and correspondence

  • Payment and financial information

  • Business details (ABN/ACN for commercial clients)

2.2 Technical Information

  • IP address, device information, browser type

  • Website usage data and analytics

  • Cookies and similar technologies

2.3 Other Information

  • Information provided voluntarily in forms, emails, or communications

  • Photos, plans, or documents you submit

  • Feedback, testimonials, or reviews (with consent)

We do not intentionally collect sensitive information unless required by law or with explicit consent.

 

3. HOW WE COLLECT INFORMATION

We collect information through:

  • Website forms, email, phone, and in-person interactions

  • Site visits and project consultations

  • Automatic collection via cookies and analytics tools

  • Third parties (referrals, insurance companies, body corporate managers, business partners) where lawful

  • Public sources where relevant to business purposes

We may collect information indirectly where reasonable and practical to do so.

 

4. USE OF YOUR INFORMATION

We use personal information for purposes including:

4.1 Primary Purposes

  • Providing painting services and quotes

  • Processing payments and invoicing

  • Project management and service delivery

  • Customer service and communication

  • Warranty management

  • Legal and contractual obligations

4.2 Secondary Purposes

  • Marketing and promotional activities (with consent where required)

  • Business improvement and analytics

  • Website optimization

  • Portfolio development and marketing materials (with consent)

  • Market research and customer feedback

  • Risk management and fraud prevention

  • Compliance with laws and regulations

4.3 Related Purposes

We may use information for purposes related to those above, or purposes you would reasonably expect.

 

5. DISCLOSURE OF INFORMATION

We may disclose personal information to:

5.1 Service Providers and Contractors

  • IT service providers, hosting, and cloud storage

  • Payment processors and financial institutions

  • Accounting, legal, and professional advisors

  • Marketing and communications platforms

  • Subcontractors and suppliers (as necessary for service delivery)

5.2 Business Partners

  • Insurance companies and assessors

  • Body corporate managers and committees

  • Property managers, builders, and related trades

  • Industry bodies and professional associations

5.3 Legal and Regulatory

  • Government agencies, regulators, and law enforcement (as required or authorized by law)

  • Courts and tribunals (in legal proceedings)

  • Parties to disputes or investigations

5.4 Business Transactions

  • Potential purchasers, investors, or advisors in business sales, mergers, or acquisitions

  • Successors and assigns in business transfers

5.5 Other Disclosures

  • With your express or implied consent

  • Where necessary to protect our rights, property, or safety, or those of others

  • Where disclosure is required or authorized by law

  • To enforce our terms, contracts, or policies

We may share de-identified or aggregated data that does not identify individuals.

 

6. OVERSEAS DISCLOSURE

Personal information may be disclosed to overseas recipients, including:

  • Cloud service providers with servers in USA, Singapore, or other jurisdictions

  • International payment processors

  • Marketing platforms and analytics services with global operations

By providing information, you consent to overseas disclosure. We are not required to ensure overseas recipients comply with Australian Privacy Principles, and you may not be able to seek redress under the Privacy Act.

Where practicable, we will use providers in countries with substantially similar privacy protections, but we do not guarantee this.

 

7. DATA SECURITY AND RETENTION

7.1 Security

We implement reasonable security measures including:

  • Secure servers and encryption where appropriate

  • Access controls and password protection

  • Regular security monitoring

However, no method of electronic transmission or storage is completely secure. We do not guarantee absolute security and are not liable for unauthorized access, hacking, or data breaches beyond our reasonable control.

7.2 Retention

We retain information for as long as necessary for:

  • Service provision and business purposes

  • Legal and regulatory compliance (minimum 7 years for financial records)

  • Warranty periods and potential disputes

  • Other legitimate business interests

We determine retention periods at our discretion.

 

8. COOKIES AND TRACKING

8.1 Use of Cookies

We use cookies and similar technologies for:

  • Website functionality and performance

  • Analytics and usage tracking (Google Analytics)

  • Advertising and remarketing (Google Ads, Facebook Pixel)

  • User preferences and session management

8.2 Third-Party Tracking

Third parties may use cookies to collect information. Their use is governed by their own privacy policies. We are not responsible for third-party tracking practices.

8.3 Cookie Management

You can disable cookies through browser settings. Disabling cookies may limit website functionality. We do not respond to "Do Not Track" signals.

By using our website, you consent to cookie use as described.

 

9. MARKETING COMMUNICATIONS

9.1 Direct Marketing

We may send marketing communications about our services, promotions, and related information where:

  • You have consented (express or implied)

  • We have an existing business relationship

  • You would reasonably expect to receive such communications

  • We are otherwise permitted by law

9.2 Opt-Out

You may opt out of marketing communications by:

  • Clicking "unsubscribe" in emails

  • Contacting us directly (see Section 13)

Opt-out requests will be processed within a reasonable timeframe (typically 5-10 business days). Opting out does not affect operational communications necessary for service delivery.

 

10. YOUR RIGHTS AND CHOICES

10.1 Access and Correction

You may request access to or correction of your personal information, subject to exceptions under the Privacy Act. We may:

  • Charge reasonable fees for access requests (after the first request)

  • Require identity verification

  • Refuse requests where permitted by law

  • Take reasonable time to respond (up to 30 days, extendable)

10.2 Limitations

We may refuse requests or take action where:

  • Required or authorized by law

  • Necessary for legitimate business purposes

  • Unreasonable or impractical

  • Compromising others' privacy

  • Prejudicing enforcement activities or legal proceedings

 

11. CHILDREN'S INFORMATION

Our services are not directed to persons under 18. We do not knowingly collect information from minors without parental consent. Parents may contact us if they believe we have collected such information.

 

12. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time at our discretion. Changes take effect when posted on our website. The "Last Updated" date will reflect modifications.

Continued use of our services after changes constitutes acceptance. We are not obligated to notify you of changes, though we may do so for material changes at our discretion.

You should review this policy periodically. We are not liable for your failure to review updates.

 

13. CONTACT INFORMATION

For privacy inquiries, requests, or complaints:

Mr. Paint Painters Pty Ltd

Privacy Officer: Syed Hashim Founder of Mr. Paint Painters Pty Ltd

Address: Cranbourne East, Victoria, 3977, Australia
Phone: +61 434 703 190
Email: sales@mrpaintpainters.com.au
Website: www.mrpaintpainters.com.au

Business Hours: Monday-Friday 8:00AM-5:30PM | Saturday 8:00AM-2:00PM | Sunday Closed

We will respond to inquiries within a reasonable timeframe, typically within 30 days.

 

14. DISCLAIMER AND LIMITATION OF LIABILITY

14.1 Accuracy

While we strive for accuracy, we do not warrant that information on our website is complete, current, or error-free.

14.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

14.3 Liability Limitation

To the maximum extent permitted by law:

  • We are not liable for privacy breaches beyond our reasonable control

  • We are not liable for third-party actions or omissions

  • We are not liable for consequences of overseas data disclosure

  • Our liability is limited to the amount paid for services (if any)

Nothing in this policy excludes rights under the Australian Consumer Law that cannot be excluded.

 

15. GOVERNING LAW

This Privacy Policy is governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of Victorian courts.

 

16. INTERPRETATION

16.1 Definitions

Personal Information has the meaning given in the Privacy Act 1988 (Cth).

Privacy Act means the Privacy Act 1988 (Cth) as amended.

APPs means the Australian Privacy Principles in Schedule 1 of the Privacy Act.

16.2 Construction

  • Headings are for convenience only

  • Singular includes plural and vice versa

  • "Including" means including without limitation

  • A reference to a person includes entities and successors

  • Where any word or phrase is given a defined meaning, other grammatical forms have corresponding meanings

16.3 Severability

If any provision is invalid or unenforceable, it is severed to the minimum extent necessary without affecting remaining provisions.

16.4 Entire Agreement

This Privacy Policy constitutes the entire agreement regarding information handling practices and supersedes all prior representations.

 

17. ACKNOWLEDGMENT AND CONSENT

By using our website or services, you:

  • Acknowledge reading and understanding this Privacy Policy

  • Consent to collection, use, disclosure, and overseas transfer of information as described

  • Consent to receiving communications as described

  • Consent to cookie and tracking technology use

  • Agree to be bound by this Privacy Policy

  • Waive rights that may be waived under applicable law

If you do not agree, do not use our services or provide information.

bottom of page